Shipping policy
Last updated: October 28, 2026
Thank you for shopping with Pokapoka. This policy explains how we ship your order, what it costs, and what to expect after you buy.
How we send your order
Every order is checked and packed by hand by us in Sydney, then sent by us with Australia Post.
Delivery times
- Standard: please allow 3–7 business days for delivery.
- Express: sent with Australia Post Express Post.
Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and can occasionally be affected by Australia Post delays, weather or other events outside our control.
Shipping costs
- Standard: $11
- Express: $15
- Free standard shipping on orders of $75 or more
Order tracking
We’ll email you a tracking link as soon as your order is on its way. Tracking can take a little while to update after you receive it.
Where we ship
We currently ship within Australia only.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged or delayed parcels
If your order is lost, damaged or delayed, contact us and we’ll help sort it out with Australia Post.
Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We can usually help before your order ships, but once it’s in transit we can’t change it. Refunds for cancelled orders go back to your original payment method.
Questions?
Email us at hi.pokapoka.au@gmail.com or use our contact form.